The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 3 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
All of our jewellery comes beautifully gift wrapped in tissue and a linen gift bag or a little personalised gift box.
This makes our jewellery the perfect gift for giving.
Wish a necklace came with a different style or length of chain?
Like a design but would love it if it featured a different gemstone?
Since all of our jewellery is handmade to order we are happy to adapt a design to better suit your personal tastes, or if you are looking for something truly unique why not enquire about commissioning an entirely bespoke piece?
We work with the highest quality gemstones and precious metals, including sterling silver and 9ct gold, and are happy to work with any design ideas or budgets you might have to make you your perfect piece of jewellery.
Over time all sterling silver (including hallmarked silver) will oxidise. This is nothing to worry about, it just gives the jewellery a darkened, coppery appearance instead of a bright silver shine. It is a completely natural process and is normally polished off after a gentle wash with warm water and a mild detergent, then a polish with a silver polishing cloth.
Alternatively for super shiny silver add 1 tsp of both salt and bicarb to hot water in a bowl before placing a piece of aluminium foil in the bottom. Place the jewellery on top of the foil for a few minutes until the tarnish is lifted then finish with a quick rinse in clean water and polish with a soft cloth (this method is not suitable for deliberately distressed pieces though!)
We are able to hallmark our jewellery designs with our own makers mark as well as date, purity and assay office marks too. This gives you peace of mind that anything you buy from us has been independently quality tested and guaranteed as genuine sterling silver, gold or platinum by the assay office.
By law all platinum articles weighing over 0.5 gram, gold and palladium over 1 gram and silver over 7.78 grams must be hallmarked, it is illegal to describe or sell them as being made from precious metals otherwise. Anything below these weights does not need to be hallmarked. We would love to hallmark all our jewellery but this costs more for us to do so we only tend to hallmark our more valuable designs or those that are over weight limits.